Terms of Service

Website Use

These terms apply to your use of PawMe’s website, shop, pet profiles, and NFC services, and to orders placed with us. Please read them and the linked policies before ordering. You must have the legal capacity to place an order or the permission of a parent or guardian where required.

Use the website lawfully and provide accurate information. Do not misuse accounts, access another person’s private information without permission, introduce harmful software, disrupt the service, or use our features for fraud, harassment, or unlawful activity. Keep verification codes and account access secure.

Placing an Order

Before placing an order, check your product model, options, photos, names, dates, spelling, design notes, and delivery details. You are responsible for the accuracy of the information you submit. Contact us immediately if you notice a mistake.

Orders are subject to payment confirmation, product availability, and our acceptance. An automated receipt acknowledges that your order was submitted; it does not prevent us from identifying an availability, payment, or content issue before fulfilment. If an issue prevents us from accepting or fulfilling your order, we will contact you and refund any payment for the unfulfilled items.

Prices & Payment

Prices are displayed in Singapore dollars (SGD), unless stated otherwise. Check the total, including any displayed delivery charges, taxes, and discounts, before paying. Promotions are subject to the conditions shown with the offer. Price changes apply to future orders and do not change the agreed price of an accepted order.

Use the payment methods available at checkout. Card payments are processed through Stripe, and payment must be confirmed before production begins. You must be authorised to use the selected payment method. Your payment provider may apply its own terms or fees.

If we discover a material pricing or listing error, we will contact you before proceeding. We will not charge an additional amount without your agreement. If you do not wish to proceed at the corrected price, or we cannot fulfil the order, we will cancel the affected items and refund their payment.

Customisation & Design Approval

Your item is made using the design, photos, and information you provide. Follow the product’s photo requirements and our Customization Policy. DIY items show an immediate design preview. Handmade items are created by artists using your photos and notes and do not include a preview.

Selected products include a separate preview stage, as marked on their product pages. We notify you when the preview is ready on the Order page. You have 24 hours to approve it or request changes. If you do not respond by the displayed deadline, it is automatically approved. Production starts only after the review stage is complete. A revised preview opens a new review period.

Screens, materials, and handmade processes may cause minor colour or placement differences. Low-resolution photos can limit the quality of the result. These normal variations do not remove your rights if a product has a genuine defect or does not conform to the agreed order.

Your Uploaded Images & Content

By uploading an image, you confirm that you have the right or permission to use that image for personalization.

This also applies to text, logos, artwork, and other content you submit. Obtain any necessary permission from the copyright owner and any person whose image or personal information you use. Do not upload content that infringes copyright, trademarks, privacy, or other rights, or that is unlawful, abusive, or harmful.

You retain any rights you hold in your original content. You grant PawMe a non-exclusive permission to process, reproduce, and adapt it as needed to create and fulfil your order, provide previews, operate the profile or community features you choose, and handle related support. This includes sharing it with service providers involved in those tasks. This permission does not grant us a general right to use your uploads in unrelated advertising.

Public pet profile content can be viewed or shared by people who have the profile link. Review your sharing settings and our Privacy Policy before publishing personal information.

Intellectual Property

PawMe’s branding, website design, original product artwork, templates, text, and other original materials are owned by PawMe or used with permission from their owners. Purchasing an item does not transfer copyright or other intellectual property rights in those materials.

You may use the website and purchased products for their intended personal purposes. Do not copy, redistribute, or commercially exploit PawMe’s original materials without permission. These restrictions do not claim ownership of your original uploads or limit uses permitted by applicable law.

Order Refusal & Service Restrictions

We may refuse an order, pause fulfilment while seeking clarification, or restrict misuse of our services where there are reasonable grounds, including suspected fraud, unauthorised payment, prohibited or infringing content, unsuitable source images, unavailable products, or technical errors that prevent fulfilment.

Where possible, we will contact you to resolve the issue. If we cancel an order we cannot fulfil, we will refund payment for the unfulfilled items. We will not use this clause to remove rights or remedies you have under applicable law.

Changes & Cancellations

If you need a change or wish to request cancellation before production begins, contact us immediately with your order number. We will check the order’s status and confirm what is possible. A request is not confirmation that the order has been changed or cancelled.

Once production has started, personalised orders cannot be changed or cancelled due to a change of mind. This does not prevent a remedy for a defective, incorrect, or otherwise non-conforming product, or any cancellation right that applicable law requires.

Delivery, Returns & Quality Support

Preparation times vary by product and are listed on each product page. They are separate from delivery time. Singapore delivery usually takes 1–2 days after dispatch, and timeframes are estimates. We currently deliver within Singapore only. See our Shipping & Delivery policy.

Personalised items generally cannot be returned or exchanged for a change of mind. Our 30-day quality warranty covers confirmed production or printing errors, damage on arrival, and incorrect items, with a free remake or refund. See our Returns, Refunds & Replacements policy for reporting and evidence requirements. This warranty is additional to any rights available under applicable law.

Follow the relevant Product Care guidance when using your item.

Pet Profiles & NFC Services

You are responsible for keeping your pet’s profile and contact information accurate and for choosing what to publish. An NFC tag links to the published profile and requires a compatible phone and internet connection. It is not a GPS tracker and cannot guarantee that a lost pet will be found or returned.

We aim to keep the website and profile services available, but maintenance, network issues, or third-party outages may interrupt access. If we plan a material change to profile services, we will seek to provide reasonable notice where practicable. Profile data and deletion requests are handled as described in our Privacy Policy.

Liability & Your Legal Rights

We are responsible for exercising reasonable care in providing our products and services. To the extent permitted by applicable law, we are not responsible for losses that could not reasonably have been foreseen when the order was accepted, or business losses arising from use of products purchased for personal purposes.

Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded or restricted. Nothing waives mandatory consumer protections or your rights concerning defective or non-conforming goods. If a limitation is not lawful or reasonable in the circumstances, it applies only to the extent the law permits.

Governing Law & Disputes

These terms are governed by the laws of Singapore. Subject to any mandatory rights or dispute-resolution routes available to you, disputes may be brought before the courts of Singapore.

Please contact us first with your order number and a description of the issue so we can try to resolve it. This does not prevent you from using any legal remedy or dispute-resolution process available to you.

Updates to These Terms

We may update these terms as our services change. The latest version and its update date will appear on this page. Changes apply prospectively; the terms agreed when an order was accepted continue to govern that order unless you agree otherwise or applicable law requires a change.

Contact Us

For questions about these terms or your order, email hello@pawme.sg.