Customer Care

Shipping & Delivery

Every PawMe piece takes time to prepare. Please allow for both the preparation time shown on the product page and the delivery time after dispatch.

From our studio to your doorstep

Step 1
We prepare
Varies by product
Check your product page for preparation time. Handmade pieces take longer.
Step 2
We dispatch
Tracking updated
Once shipped, your tracking information is available on the Order page.
Step 3
You receive
Usually 1–2 days
Delivery within Singapore, counted from the day your order is dispatched.

Estimated arrival = preparation time + delivery time.
Please allow extra time during public holidays and peak periods.

Track your order

Product Preparation Time

Preparation times vary by product. Handmade items take longer to create, while other products may be ready sooner. Please check the individual product page for its estimated preparation time before placing your order.

Preparation time covers making and getting your item ready for dispatch. It does not include delivery time.

Delivery Within Singapore

Once your order has been prepared and dispatched, delivery within Singapore usually takes 1–2 days. This delivery estimate starts from dispatch, not from the date you place your order.

Tracking Your Order

After dispatch, we will update your order with shipping and tracking information. You can visit the Order page at any time to check the latest updates and track your parcel.

International Shipping

We currently deliver within Singapore only. Worldwide shipping is not yet available, but we plan to offer it in the future.

Holidays & Peak Periods

Preparation and delivery may take longer during public holidays and busy periods. All timeframes are estimates, so please allow extra time if you are ordering for a special occasion.

Delivery Details & Support

Please check that your delivery address and contact details are correct when placing your order, and make arrangements to receive your parcel. Incorrect addresses or unsuccessful delivery attempts may cause delays or result in the parcel being returned.

If you notice an address error, miss a delivery, or your parcel is returned, please contact us at hello@pawme.sg so we can help with the next steps. Address changes after dispatch may not be possible.