Carry Every Little Moment

Choose your product and options, then upload your photos and add your text. For DIY items, arrange your design directly on the page. For artist-designed or handmade items, provide your reference photos and notes before adding the item to your cart.

DIY items show an instant preview as you design. Handmade items do not include a preview. Selected products include a separate review stage, as marked on the product page. You have 24 hours to approve or request changes on the Order page; no response by the deadline means automatic approval. See our Customization Policy.

Email hello@pawme.sg immediately with your order number and requested changes before production begins. Once production has started, orders cannot be changed or cancelled.

Use a sharp, well-lit, front-facing photo showing your pet’s entire face. Avoid blurry, cropped, dark, overexposed, or side-profile photos. Follow the product’s specific requirements and our pet photo guide. If your photo is unsuitable, we will contact you using your order details.

Preparation time varies by product and is listed on its product page. Handmade pieces take longer. For products with a review stage, production starts only after approval or automatic approval. Preparation time is separate from delivery time.

Some of our products are handmade by artists using your photos and notes. Other items are personalised using your submitted design. Check the product page to see how your chosen piece is made.

A preview helps you check your design, but screen colours and materials can cause slight colour differences. Minor placement variations may occur, especially with handmade pieces. Handmade designs are an artist’s interpretation of your photos. See our Customization Policy.

Allow for the preparation time on your product page, plus delivery. Once dispatched, Singapore delivery usually takes 1–2 days. Holidays and peak periods may take longer. See Shipping & Delivery.

Yes. After dispatch, we update your order with shipping and tracking information. Visit the Order page to check the latest updates.

We currently deliver within Singapore only. Worldwide shipping is not yet available, but we plan to offer it in the future.

Our 30-day quality warranty covers damage on arrival. Email us within 30 days of receiving your order with your order number, clear photos of the item and packaging, and an unboxing video if available. Confirmed covered issues qualify for a free remake or refund. See our Returns, Refunds & Replacements policy.

If we made a production or printing error, contact us within 30 days of delivery with your order number and clear photos. Confirmed errors qualify for a free remake or refund. If the item matches an incorrect name, photo, or model you submitted, it is not covered by the free remake or refund policy.

Personalised items generally cannot be returned or exchanged due to a change of mind. Production errors, printing errors, damage on arrival, and incorrect items are covered by our 30-day quality warranty.

Once connected to your pet’s PawMe profile, the tag opens that profile when someone taps it with a compatible NFC-enabled phone. The finder can see the profile and contact information you make available. It helps with identification; it does not provide live GPS tracking.

No special app is needed. The finder uses a compatible NFC-enabled phone, taps the tag, and opens the link in their browser. An internet connection is needed to view the profile.

Yes. Sign in with the email used for your pet profile to update it. Changes appear on the same profile, so you do not need to replace the tag just to update your pet’s details.

Anyone with your pet’s profile link can view the pet details and photos you publish, plus contact information available under your profile settings and status. When contact sharing is enabled, marking your pet as missing displays your phone number to help finders contact you. Republic of Singapaw community sharing has its own visibility and contact choices. Review your public preview and sharing settings before saving.

Yes. Edit your pet’s profile and choose “Missing — help them home”. The public profile will show a missing-pet notice. Enable contact sharing so a finder can see your contact details and reach you. Update the status again when your pet is home.

Your pet’s online profile remains available. Contact hello@pawme.sg for help with the next steps. A new tag can be connected to your existing profile when ordering a replacement.

No. The NFC tag is powered by the phone when scanned, so it does not need a battery or charging.